Complaints
Barristers in chambers are regulated by the Bar Standards Board. You can search the Barristers’ Register on the Bar Standards Board’s website:
This shows whether a barrister has a current practising certificate, and whether a barrister has any disciplinary findings, which are published on the Bar Standards Board’s website in accordance with their policy. Alternatively, you can contact the Bar Standards Board on 020 7611 1444 to ask about this (or e-mail [email protected]).
Our detailed complaints procedure can be downloaded from the link below. This provides information about:
- How to make a complaint ;
- Any right you may have to complain to the
Legal Ombudsman (LeO) – the independent body which can help you if
you have complained to your lawyer and are not happy with their
response; - How to complain to LeO; and
- Any time limits for making a complaint.
Trent Chambers’ complaints policy (updated December 2021)
You can also search the decision data on LeO’s website:
http://www.legalombudsman.org.uk/raising-standards/data-and-decisions/#ombudsmandecision-data.
This shows providers which received an ombudsman’s decision in the previous 12 months, and whether the LeO required the provider to give the consumer a remedy.
Alternatively, you can contact Legal Ombudsman on 0300 555 0333 to ask about this (or e-mail [email protected])